Refund policy
At DÉSYNLUX, we create premium digital products, including Shopify websites, branding kits, templates, and other downloadable design assets. Due to the digital nature of our products and the instant access provided after purchase, all sales are final.
We do not offer refunds, returns, exchanges, or cancellations once an order has been completed, except where required by applicable law.
Digital Product Issues
If you experience any issues accessing your purchase or believe you have received the wrong files, please contact us within 7 days of purchase.
To help us resolve your issue quickly, please include:
- Your order number
- Proof of purchase
- A description of the issue
- Screenshots or any relevant details (if applicable)
If the issue is caused by an error on our part, we will work with you to provide the correct files, repair the issue, or issue a refund where appropriate.
Non-Refundable Purchases
Refunds will not be provided for:
- Change of mind
- Accidental purchases
- Purchasing the wrong product
- Failure to read the product description or requirements before purchase
- Compatibility issues caused by third-party apps, themes, or software not specified in the product listing
- Lack of technical knowledge required to customize or install the product
- Digital products that have already been downloaded or accessed
Shopify Website & Branding Services
For custom Shopify websites, branding packages, or other bespoke design services, payments are non-refundable once work has commenced. If a project is cancelled after work has begun, any completed work remains the property of DÉSYNLUX, and refunds will not be issued for time or work already completed.
Contact Us
If you have any questions about your purchase or need assistance, please contact us at:
We are committed to providing high-quality digital products and excellent customer support. If you encounter any issues with your purchase, we'll do our best to resolve them promptly.