Shipping policy

Shipping Policy

DIGITAL DELIVERY

DÉSYNLUX sells digital products only. No physical items will be shipped.

After completing your purchase, your digital product(s) will typically be delivered instantly through:

  • a download link,

  • your order confirmation page,

  • or via email sent to the address provided at checkout.

Please ensure your email address is entered correctly during checkout.

DELIVERY TIMES

Most digital products are delivered immediately after payment confirmation. However, in some cases, delivery may take several minutes depending on:

  • payment processing,

  • system verification,

  • email provider delays,

  • or technical issues.

If you do not receive your files within a reasonable timeframe, please contact us at:
contact@desynlux.com

DOWNLOAD ISSUES

If you experience issues accessing, downloading, or opening your files, contact us and we will assist you as soon as possible.

Please include:

  • your order number,

  • proof of purchase,

  • and a description of the issue.

NO PHYSICAL SHIPPING

Because all products sold by DÉSYNLUX are digital, we do not provide:

  • physical shipping,

  • tracking numbers,

  • delivery by mail or courier,

  • or shipping to physical addresses.

CUSTOMER RESPONSIBILITY

Customers are responsible for:

  • providing a valid email address,

  • downloading and saving purchased files,

  • ensuring device compatibility,

  • and maintaining backup copies after download.

We are not responsible for issues caused by:

  • incorrect customer information,

  • unsupported devices/software,

  • internet interruptions,

  • or deleted/lost files after successful delivery.

CONTACT

For any delivery or download support, contact:
contact@desynlux.com